Get in touch

Buckinghamshire Council

Walton Street, Aylesbury, Bucks, HP20 1YZ

choicebasedlettings@buckinghamshire.gov.uk

If you can't contact us online, call us on 0300 131 6000.

The line is open:

Monday to Thursday 9am to 5:30pm

Friday 9am to 5pm

We are closed on bank holidays.

If you can't hear or speak on the phone we provide a text relay service: 18001 01296 395000

Managing your application

Upload documents: Please upload all supporting documents through your Bucks Home Choice online account.

We do not accept documents by email unless we have specifically asked you to send them this way.

Uploading documents online is quicker, more secure, and helps avoid delays in processing your application.

Use our Online Resources 
To support you in making informed decisions, we encourage you to review:

Read the policy: Find guidance and FAQs on the Bucks Home Choice Website

Ask the chatbot: Get instant answers from the virtual assistant on the main Buckinghamshire Council website.

Your Bidding Feedback: View recent property bid outcomes on the Bucks Home Choice Feedback page.

These resources are available and can help answer common queries and clarify your bidding history. This allows our team to focus on processing new applications and resolving more complex issues.

 Our response times

General emails: We aim to reply within 28 working days.

Complex queries: We will acknowledge your email first, then fully reply within 42 working days.

Do not follow up: Sending duplicate emails slows down response times for everyone